In the Loop.

Blog

Covering commerce, retention, and the entire post-purchase experience.

why customers keep a product they want to return

Customers are keeping products they don't want and that's bad for your brand.

  • Commerce trends
amazing online customer experiences

5 online brands with amazing, yet simple, customer experiences.

  • Commerce trends
bundled products hero

The value of a product bundle & how to handle bundle returns.

  • Commerce trends
support teams time back

How to use the time you save by automating returns.

  • Commerce trends
integration-gorgias

Introducing the Loop & Gorgias integration.

  • Commerce trends
unboxing-experience

What makes a great unboxing experience?

  • Commerce trends
Post covid-19 ecommerce

How to use technology & insight to prepare for ecommerce after COVID-19.

  • Commerce trends
How to communicate sizing online

How to communicate sizing online to reduce returns.

  • Commerce trends
plan-for-the-future

12 ways to plan for the future of online retail.

  • Commerce trends
the-future-of-commerce-blog-hero

9 ways to anticipate the future of customer experience.

  • Commerce trends
the-future-of-commerce-blog-hero

The future of commerce is now.

  • Commerce trends