In the Loop.

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Covering commerce, retention, and the entire post-purchase experience.

what do customers want to see in a return policy - hero

The 5 most important things customers want to see in your return policy.

  • Return strategy
binoculars

5 return policy examples worth copying.

  • Return strategy
Match your return policy to your brand

How to create a return policy that matches your brand.

  • Return strategy
True cost of an ecommerce refund

The true cost of an online refund.

  • Return strategy
less refunds and more exchanges

4 strategies to turn refunds into exchanges.

  • Return strategy
return waste hero image

The environmental impact of the wrong return policy.

  • Return strategy
common-return-reasons

The most common return reasons and how to prevent them.

  • Return strategy
on-demand return portal hero

On-demand return portals are the best customer experience.

  • Return strategy
five-questions

How to write a return policy: The 5 questions you need to answer.

  • Return strategy
4 types of returns

The 4 types of returns and how they impact LTV.

  • Return strategy
30 day return window hero

The fallacy of the 30-day return window.

  • Return strategy
return-fraud (1)

The easy way to handle return fraud.

  • Return strategy
return policy as a marketing asset

Your return policy is one of your best marketing assets.

  • Return strategy
return shipping can be like stepping over a dollar to save a dime

Should online brands offer free return shipping?

  • Return strategy
multiple shipping destinations

Reduce your return shipping costs with Destinations.

  • Return strategy
metrics beyond return rate hero

The return metrics you need to know beyond return rate.

  • Return strategy
how to collect refund reasons

Improving your customer experience with return reasons.

  • Return strategy
How to build a return policy customers love

How to build a return policy both you and your customers will love.

  • Return strategy