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Free returns software + shipping with Offset.

Returns operations platform for scaling brands

Loop helps brands optimize operations across returns, post-purchase, and reverse logistics

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Custom returns

Create return experiences that fit your brand

Delight your customers with returns that put money back in your pocket. Loop’s automated, easy-to-use post-purchase tools make returns just as fun as shopping.

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Choose an item to start a return or exchange

Interact

Your customer can start their return anytime - whether your team is online, offline, or offering personal support to other shoppers.

All-in-one platform

One platform to manage all your operations

Reduce fraud, retain more revenue and increase your customer lifetime value on a fully integrated platform.

Workflows

Build the return policy, your way

With Workflows you can customize your return experience with an intuitive no-code editor using limitless rules based on product, customer, order or return attributes.

Condition

Order value

is less than

$10

Condition

Product type

is

socks

Condition

Order value

is less than

$50

Condition

Customer

return count

grater than 3

Condition

Customer tag

VIP

Condition

Have tags

been

removed

Action

Reject return

Action

Bonus credit

$20

Action

Manual review

Action

Label fee

is

$5

Action

Keep item

Action

Label fee

is

$2

Save time and money by optimizing post purchase experiences. Use outcomes such as Keep Item or Donate to mitigate costs on items that you can't resell.

Extensibility

Integrated with the apps you use and love

Loop integrates with hundreds of the most popular apps across marketing, logistics and shipping. If you don’t find it, you can build your own one using our API.

Integrations

Loop integrates seamlessly with hundreds of the most popular Shopify apps across marketing, logistics, and shipping.

API

Build your own integration using our public API and get started in minutes with our easy to follow documentation.

Point of Sale (POS)

With our point of sale app (POS), you can prompt shoppers who start a return online to drop-off in-store, saving time and money.

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Global scale

Helping thousands of brands across the globe

We manage millions of returns every month for some of the largest Shopify brands. This scale has enabled us to retain more than one billion in sales for our partners.

$1.1B+

in sales retained

18

countries

2M+

returns per month

4k+

brands

World sphere

Enterprise service delivery

Built for the next era of your business

We back your business growth, regardless of the size of the challenges ahead. Our top-tier security and compliance standards got you covered, so you can focus on your business.

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Hours response time

24/7

Support every day, all week

98%

Merchants describe Loop as great

B

Expert Support

Leverage a team of experts to support your onboarding and sustained growth on Loop.

SSO Demo

Single Sign On (SSO)

Leverage SSO to increase security and streamline access.

Enterprise security

Your security and compliance are top of mind for us.

Two Factor Authentication (2FA)

Each user's self-serve multifactor settings are enforced automatically during sign-in.

Historical uptime

Built for scale

You can rely on our robust systems to manage millions of returns per month.

Success cases

Top brands use Loop to stay ahead

We’ve helped over 4,000 brands retain more than $1.1 Billion in sales.

Give your shoppers what they want

With Loop, your brand can offer everything from refunds to direct exchanges to shopper incentives and more. Even better? These exchanges build your business.