In the Loop.

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Covering commerce, retention, and the entire post-purchase experience.

why customers keep a product they want to return

Customers are keeping products they don't want and that's bad for your brand.

  • Commerce trends
what do customers want to see in a return policy - hero

The 5 most important things customers want to see in your return policy.

  • Return strategy
Operations meetings for customer experience

The meetings that every operations leader needs to stay aligned on customer experience.

  • Customer stories
break

Introducing Printerless Returns: The convenience your customers are craving

amazing online customer experiences

5 online brands with amazing, yet simple, customer experiences.

  • Commerce trends
binoculars

5 return policy examples worth copying.

  • Return strategy
Match your return policy to your brand

How to create a return policy that matches your brand.

  • Return strategy
Destress as we enter return season

A guided meditation to help you relax through return season.

True cost of an ecommerce refund

The true cost of an online refund.

  • Return strategy
jewelry brand return policy

Return policy strategies for jewelry brands.

  • Industry specific
Online gift exchanges

How to offer online gift exchanges that your customers will love.

less refunds and more exchanges

4 strategies to turn refunds into exchanges.

  • Return strategy
holiday return window hero

How to approach your holiday return window.

bundled products hero

The value of a product bundle & how to handle bundle returns.

  • Commerce trends
return waste hero image

The environmental impact of the wrong return policy.

  • Return strategy
fashion-accessory returns hero

Return policy strategies for fashion accessory brands.

  • Industry specific
Prevent holiday refunds

How to reduce holiday refunds this return season.

support teams time back

How to use the time you save by automating returns.

  • Commerce trends
integration-gorgias

Introducing the Loop & Gorgias integration.

  • Commerce trends
common-return-reasons

The most common return reasons and how to prevent them.

  • Return strategy
Loop + Baseballism hero image

How Baseballism turns refunds into up-sells with Loop.

  • Customer stories
on-demand return portal hero

On-demand return portals are the best customer experience.

  • Return strategy
five-questions

How to write a return policy: The 5 questions you need to answer.

  • Return strategy
mens apparel return policy

Return policy strategies for men's apparel brands.

  • Industry specific
unboxing-experience

What makes a great unboxing experience?

  • Commerce trends
4 types of returns

The 4 types of returns and how they impact LTV.

  • Return strategy
Post covid-19 ecommerce

How to use technology & insight to prepare for ecommerce after COVID-19.

  • Commerce trends
30 day return window hero

The fallacy of the 30-day return window.

  • Return strategy
plan-for-the-future

Why I joined Loop: The future of commerce

How to communicate sizing online

How to communicate sizing online to reduce returns.

  • Commerce trends
plan-for-the-future

12 ways to plan for the future of online retail.

  • Commerce trends
return-fraud (1)

The easy way to handle return fraud.

  • Return strategy
Women's apparel return policy

Return policy strategies for women's apparel brands.

  • Industry specific
Donating returned items in ecommerce

How online brands can turn returns into a force for good.

  • Customer stories
the-future-of-commerce-blog-hero

9 ways to anticipate the future of customer experience.

  • Commerce trends
How to build a return policy for bathing suit brands

Return policy strategies for intimates & bathing suit brands.

  • Industry specific
Return policies for footwear brands

Return policy strategies for footwear brands.

  • Industry specific
the-future-of-commerce-blog-hero

The future of commerce is now.

  • Commerce trends
automated returns

6 signs that it's time for your brand to automate returns.

Examples of well structured returns pages

4 examples of well structured ecommerce return pages.

Love Your Melon Returns

How Loop helped Love Your Melon optimize returns.

  • Customer stories
return policy as a marketing asset

Your return policy is one of your best marketing assets.

  • Return strategy
return shipping can be like stepping over a dollar to save a dime

Should online brands offer free return shipping?

  • Return strategy
multiple shipping destinations

Reduce your return shipping costs with Destinations.

  • Return strategy
Shopify Plus certification

We are proud to be a Shopify Plus Certified App.

metrics beyond return rate hero

The return metrics you need to know beyond return rate.

  • Return strategy
how to collect refund reasons

Improving your customer experience with return reasons.

  • Return strategy
How to build a return policy customers love

How to build a return policy both you and your customers will love.

  • Return strategy