Introducing Ship by Loop: A new tool to help you scale sustainably
Samir Kamnani
·July 9, 2024
As a merchant, you understand the importance of offering a strong return policy. After all, close to 18% of products purchased online end up as returns.
But retailers are bearing an increasingly heavy burden around the cost of returns. Transportation fees account for 60% of reverse logistics costs, and carriers have been increasing shipping fees at a rapid rate: For instance, the USPS announced a price increase of 25% on its high-volume Parcel Select service taking place on July 14th.
With rising inflation increasing the price of reverse logistics, how can you strike the balance of delivering a great post-purchase experience for your customers without cutting into your bottom line?
Ship by Loop can help.
Optimize your shipping costs
Our new solution gives your brand the ability to easily connect to and rate-shop across global carriers, maximizing savings on every return, whether you’re shipping domestically or internationally. You’ll be able to leverage your existing carrier accounts, or take advantage of Loop’s pre-discounted rates with global carriers, securing up to 91% off standard carrier rates. Using Ship by Loop can help you maximize savings so that you can sustainably deliver a premium returns experience.
Customize the customer experience
Ship by Loop also empowers you to elevate the customer experience by giving shoppers flexibility in the return process.
With select carriers, customers can choose between printed labels for self-service return mailing, or scannable QR codes that enable them to drop off their returns at an in-network store or drop-off center. Enhance the return process by offering your customers the flexibility to select the most convenient option for their needs. By tailoring the returns experience, you’ll ensure that they have a positive post-purchase experience that will boost their satisfaction and likelihood of future purchases.
Scale sustainably
Tapping into a global market can help you instantly generate product demand from a massive new customer base—but your reverse logistics strategy is an important piece of the puzzle to solve before expanding into new markets. By taking advantage of Ship by Loop’s relationships with international carriers, you’ll be able to use our dynamic routing tools to set up streamlined workflows for your returns, setting conditions to determine whether an item is shipped to a regional or international warehouse or 3PL. Wherever your items are being shipped, we’ll instantly calculate the most cost-effective route to get them where they’re going.
“As Loop grows its international reach, Ship by Loop is our latest cutting-edge tool to help brands offer seamless returns on a global scale,” said Kristen Kelly, Vice President of Product at Loop. “Merchants today are looking to international expansion as a strategy to grow their business and brand’s footprint. However, the cost of doing so remains high. With Ship by Loop, we are offering brands of all sizes the tools they need to reduce the costs and burdens associated with reverse logistics, elevating their post-purchase experience for shoppers around the world.”
By optimizing your post-purchase experience with Ship by Loop, you’ll be able to deliver a best-in-class global customer experience at scale. Learn more at loopreturns.com.
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Retain more revenue with Loop today
With Loop, your brand can offer everything from refunds to direct exchanges to shopper incentives and more. Even better? These exchanges build your business.