Setting up a return policy and managing your returns on Shopify UK
Kelli Trapnell
·April 28, 2023
If you’re hoping to start your own ecommerce business in the UK, your best bet is to host that ecommerce store on Shopify UK. The app has all the tools you need to set up your store, grow a sizeable consumer base, coordinate product shipments, manage returns, and more.
And ecommerce is a booming business in the UK. According to the International Trade Administration, internet shopping is more popular in the UK than in any other country. With 30% of all retail sales coming from ecommerce, annual ecommerce revenue clocking in at over $120 billion, it’s not hard to believe. In 2021, 82% of the UK population bought at least one product online.
Learn more about how to set up your ecommerce store for success in the Future of Merchant Growth
All of us here at Loop want to see your Shopify UK store take in a good chunk of that revenue. When it comes to ecommerce in the UK, there are plenty of reasons that Shopify UK should be your go-to (and the success stories to boot).
But if you’re new to the ecommerce game, it can be tough to know exactly where to start when setting up your store on the app. Here at Loop, we’ve been helping merchants of all sizes and industries get their start and continue to grow, exponentially, using their returns as a revenue retention tactic.
When it comes to all you need to know regarding returns for your Shopify UK store, we’ve got you covered.
In this blog, we’ll discuss:
- Why it’s important to automate your returns on Shopify UK
- How to tell which returns management app to use on Shopify UK
- How to mitigate your returns costs on Shopify UK
Let’s cover the basics of ecommerce returns automation first.
Why it’s important to automate your returns on Shopify UK
By automating your returns, you can ensure that your shoppers have a great experience with your brand from the first touchpoint to the last. Say a customer buys a shirt they love, thinking that it’ll be a perfect fit, only to discover that they need a larger size. Making your returns experience as streamlined and easy to navigate as possible means that they’ll enjoy shopping with you—and come back to buy again and again.
More than that, you’ll save your customer support team a significant portion of their work hours—allowing them to dedicate their time to more complicated issues. And more importantly, allowing you to save money on your overall operations costs.
Read more: 4 ways to improve the customer experience through automation
How to tell which returns management app to use on Shopify UK
So how do you know whether a returns management app will meet your new ecommerce brand’s needs? First, you’ll want to make sure that the returns management app is compatible with Shopify UK. This will ensure seamless integration with your selling platform, and will make automation a breeze. Loop, for instance, is a returns management app that is purpose-built for Shopify and Shopify UK.
Secondly, you’ll want to partner with an app that allows for all kinds of different exchanges, helps you incentivize your best customers with bonus credit, and can assist you in retaining revenue on your returns. You’ll also want to ensure that whichever returns management app you choose to partner with, you’re able to integrate it with any other Shopify apps you may use. For example, Loop integrates with dozens of email marketing apps like Klaviyo, 3PLs like ShipBob, and more.
Related: 5 important tips for streamlining your ecommerce returns process
How to mitigate your returns costs on Shopify UK
Returns that end in refunds can often mean loss of revenue for your Shopify UK ecommerce store. If you don’t have the right tools to leverage your returns process for revenue retention or even upsells, you stand to lose out on a lot of money you’d otherwise put right into your pocket.
Furthermore, by implementing a self-serve, automated returns portal through a returns management app, you can save big on operations costs. The best returns management apps will also help you make sure that you are getting the cheapest shipping options on each returns shipment, saving you money on shipping costs on every order.
Interested in making your returns on Shopify UK work for you? Book a demo today and see how Loop can help you improve your customer experience, save on operations costs, and retain revenue.
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With Loop, your brand can offer everything from refunds to direct exchanges to shopper incentives and more. Even better? These exchanges build your business.