Compare Loop vs Aftership
The big picture: Loop is the proven and seasoned expert. We power returns for over 4,000 Shopify merchants and connect to over 120 integration partners. All with expert support and 99.9% uptime over the past 4 holiday seasons.
Built for brands looking to create seamless and custimized return and exchange journeys.
Fully customize your return policy for different outcomes and special cases easily within Loop Admin.
With Workflows, merchants can accommodate scenarios that fall outside a typical return policy.
Outcomes can be set based on product type, return reason, order value, customer conditions, and more.
Includes photo upload feature.
Built for tracking - return and exchange management is not Aftership's expertise.
Offers Advanced exchanges, variant exchanges, different-priced exchanges, Instant Exchange, Bonus Credit, Shop Now & Later.
Customers can exchange for any items across your entire product catalog directly within the platform with Shop Now.
Shop Later allows customers who initially opt for a refund to change their mind for an exchange or store credit, before their return is processed.
Does not support gift exchanges, nor handling fees on exchanges.
Offset gives customers the option of paying a small fee during checkout for a free return later, allowing merchants to fully cover the cost of Loop’s industry-leading software and return shipping, including Return Bar® drop-offs.
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Track by Loop includes order, returns, and exchange tracking - now FREE through peak season.
Branded tracking pages with tracking updates and history, product recommendations, FAQ and “start a return” button.
Shipping update notifications are sent using Shopify shipping updates, or our merchants can choose to leverage Klaviyo.
Aftership's tracking product is comparable but is not free.
Links customers back to the brand's fully optimized site, better incentivizing them to exchange instead of return.
Aftership does not link back to the brand's fully optimized site.
Supports as many carriers and logistics partners as you need, including international and cross-border.
Limits the number of carriers you use based on your plan.
Offers 120+ integrations for easy integration with your tech stack - deeply embedded in the ecommerce ecosystem
Limited, 25+ integrations
Intelligent suite of fraud tools enable you to proactively protect revenue while continuing to offer the best returns experience.
Offers grading & disposition data from the warehouse to better identify return policy abusers. Set workflows to mitigate risk or place bad actors on a blocklist.
Reactive only, focused primarily on policy abuse
Enable shoppers to self-serve warranty claims directly through the Loop portal.
Included in the cost for most plans and managed in the returns portal.
Separate product with an additional cost, managed separately from returns.
Stand-alone iOS app that drives foot traffic while bridging online and store returns data.
Loop POS functionality supports:
Start return online, drop-off in-store
Buy online, return in-store (BORIS)
Includes exchanges, gift returns, ability to capture upsell revenue, flexible restocking, and easy order management.
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Opportunity to convert a refund into Store Credit up until the point it's issued.
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Save on shipping costs for items you can't resell while surprising and delighting your customers.
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5 ways Loop is uniquely different from Aftership
True post-purchase specialization
Loop partners with Shopify’s top logistics, support, and marketing providers to streamline your operations. We make exchanges effortless for both you and your customers by automating processes between Shopify, your warehouse, and accounting systems. Using NetSuite or ApparelMagic? We’ve got you covered!
Flexibility and ease-of-use
Loop's Workflows allow seamless customization based on customer segment, time of year, and more. We make it easy to enforce your return policies, no matter how complex.
International support
Growing globally? We help brands partner with top cross-border shipping and logistics providers for seamless label generation and returns management, so you can deliver a consistent returns experience and simplify operations across all markets.
Partnership with Happy Returns
We’re Happy Returns' preferred portal partner, with 70% consumer adoption when offered in Loop—higher than their own software. Merchants like Princess Polly and Allbirds have saved over $750,000 on shipping costs since launch. Plus, our strong 3PL integrations make drop-offs and restocking seamless.
Support and onboarding
We're here to grow with you! All merchants above 2,000 annual return volume get an Onboarding Specialist and dedicated Merchant Success Manager,
Don’t take our word for it
4K+
Shopify’s top brands
4.5★
average rating
$1.1B+
in sales retained
Sounds great but I have a few doubts
Loop offers both free & subscription-based pricing plans. Check out our pricing page for more details.
Yes, set up time to talk with your Loop rep so we can provide a solution that accomodates your unique return policies.
While Loop does not offer a free trial, you can use Offset to get our industry leading software, expert support, and return shipping - all for free.