Compare Loop vs Narvar
The big picture: Loop is the proven and seasoned expert. We power returns for over 4,000 Shopify merchants and connect to over 120 integration partners. All with expert support and 99.9% uptime over the past 4 holiday seasons.
Built for brands looking to create seamless and customized return and exchange journeys.
Fully customize your return policy for different outcomes and special cases easily within Loop Admin.
With Workflows, merchants can accommodate scenarios that fall outside a typical return policy.
Outcomes can be set based on product type, return reason, order value, customer conditions, and more.
Includes photo upload feature.
Create rules based on the consumer and the return reason.
Wonderment by Loop is designed with simplicity and speed in mind.
Unlike Narvar, it requires no developer setup, allowing merchants to be fully operational in as little as two hours.
With a deep integration into Klaviyo and a low-cost structure—including set-up—Wonderment delivers unmatched value.
Responsive support ensures SMB, mid-market, and enterprise brands get the attention they deserve.
Narvar offers an enterprise-level tracking experience that requires professional services and comes with a hefty price tag. They do offer comprehensive access to data and robust predictive analytics.
Offers Advanced exchanges, variant exchanges, different-priced exchanges, Instant Exchange, Bonus Credit, Shop Now & Later.
Customers can exchange for any items across your entire product catalog directly within the platform with Shop Now.
Shop Later allows customers who initially opt for a refund to change their mind for an exchange or store credit, before their return is processed.
Anything more than a variant exchange involves a tedious setup.
With Loop’s Insights, gain a comprehensive view of your returns performance at a glance.
Discover how much revenue you're retaining through exchanges and track trends to assess the impact of your enhancements on the returns process and customer experience.
Comprehensive return and tracking dashboards
Narvar and Loop have comparable analytics capabilities
Offset gives customers the option of paying a small fee during checkout for a free return later, allowing merchants to fully cover the cost of Loop’s industry-leading software and return shipping, including Return Bar® drop-offs.
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We pride ourselves in our ability to support merchants. Loop has averaged a first response (non-automated) within 1 hour and 7 minutes in 2024.
Narvar's team takes about a week to provide a first response after support ticket submission
Stand-alone iOS app that drives foot traffic while bridging online and store returns data.
Loop POS functionality supports:
Start return online, drop-off in-store
Buy online, return in-store (BORIS)
Includes exchanges, gift returns, ability to capture upsell revenue, flexible restocking, and easy order management.
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Links customers back to the brand's fully optimized site, better incentivizing them to exchange instead of return.
Narvar requires customers to copy a code and apply it during checkout. This leads to customer frustration and confusion, as customers are led to believe that the code can be used for a future purchase (when it is meant to be used immediately).
Bonus credit is also limited to gift cards.
Loop is now Happy Returns' preferred returns portal partner for Shopify brands. Happy Returns has over 10,000+ ReturnBars® nationwide
Narvar partners with Kohl’s to have drop offs at 1,100 of their locations
Multiple destinations gives you the ability to add and manage multiple warehouse locations or donation centers.
When a customer initiates a return, Loop can:
- Rate shop between all available locations to send the return to the cheapest destination
- Send specific products back to specific destinations - especially useful for drop-shipping businesses or, when utilizing a donation center for certain products or eligible returns
Difficult to manage or even use multiple destination.
Intelligent suite of fraud tools enable you to proactively protect revenue while continuing to offer the best returns experience.
Offers grading & disposition data from the warehouse to better identify return policy abusers. Set workflows to mitigate risk or place bad actors on a blocklist.
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Enable shoppers to self-serve warranty claims directly through the Loop portal.
Included in the cost for most plans and managed in the returns portal.
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Opportunity to convert a refund into Store Credit up until the point it's issued.
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5 ways Loop is uniquely different from Narvar
Returns feel like a shopping spree
Gift cards and redirects back to Shopify can be risky when you’re trying to drive revenue retention and increase CLTV along the way. Loop’s first-to-market Shop Now feature provides a shopping-like experience on your site, ensuring a new product, or two, is selected before completing the exchange process. This keeps your accounts streamlined while maximizing profits.
Shopify’s #1 proactive CX and order tracking platform
Wonderment is the smarter, faster, and more affordable solution. With no developer setup, you can be live in just two hours. Enjoy responsive support tailored for all brands whether SMB, mid-market, or enterprise. Unlike Narvar’s enterprise focus and high fees, Wonderment prioritizes your success with simplicity and value.
An easier way to customize your experience
Your ideal returns experience is as unique as your brand, and we’re here to bring it to life through our flexible Workflows feature. While a lot of solutions tout customization, Loop helps you automate your return policies through simple if/then actions via Workflows. You can set and forget workflows based on customer segment, product SKU, season, and more.
Partnership with Happy Returns
We’re Happy Returns' preferred portal partner, with 70% consumer adoption when offered in Loop—higher than their own software. Merchants like Princess Polly and Allbirds have saved over $750,000 on shipping costs since launch. Plus, our strong 3PL integrations make drop-offs and restocking seamless.
Dedicated account management invested in your growth
Our primary focus is ensuring your success. We have a whole team focused on you: dedicated, guided onboarding to get you set up, dedicated support team when you need a little extra help, and a Merchant Success Manager with a track record of helping brands achieve their ideal post-purchase experience. You can expect QBRs and tailored tactics to reduce returns. We’re in the business of having brands endure the test of time.
Don’t take our word for it
4K+
Shopify’s top brands
4.5★
average rating
$1.1B+
in sales retained
Sounds great but I have a few doubts
Loop offers both free & subscription-based pricing plans. Check out our pricing page for more details.
Yes, set up time to talk with your Loop rep so we can provide a solution that accomodates your unique return policies.
While Loop does not offer a free trial, you can use Offset to get our industry leading software, expert support, and return shipping - all for free.