Compare Loop vs Redo
The big picture: Loop is the proven and seasoned expert. We power returns for over 4,000 Shopify merchants and connect to over 120 integration partners. All with expert support and 99.9% uptime over the past 4 holiday seasons.
Fully customize your return policy for different outcomes and special cases easily within Loop Admin.
With Workflows, merchants can accommodate scenarios that fall outside a typical return policy.
Outcomes can be set based on product type, return reason, order value, customer conditions, and more.
Includes photo upload feature.
Create flexible policy rules with the Flexible Return Engine that include tags, price, time, and more.
Offers Advanced exchanges, variant exchanges, different-priced exchanges, Instant Exchange, Bonus Credit, Shop Now & Later.
Customers can exchange for any items across your entire product catalog directly within the platform with Shop Now.
Shop Later allows customers who initially opt for a refund to change their mind for an exchange or store credit, before their return is processed.
Offers Advanced exchanges, variant exchanges, 2-Click Swaps, Instant Exchange, and Shop Again.
Offset gives customers the option of paying a small fee during checkout for a free return later, allowing merchants to fully cover the cost of Loop’s industry-leading software and return shipping.
Offset is also the only consumer-paid returns model with access to Return Bar® drop-offs.
Customers purchase Redo for a fee at checkout for free returns.
Unlimited warehouse locations available.
Efficient routing based on smart rate shopping and configured
destination rules.
N/A
Loop POS functionality supports:
Start return online, drop-off in-store
Buy online, return in-store (BORIS)
Includes exchanges, gift returns, ability to capture upsell revenue, flexible restocking, and easy order management.
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Offers 120+ integrations for easy integration with your tech stack
Redo lists 12 integrations on their website
24/7 support
<2 hour response time
24/7 support
99.9% uptime guarantee
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Intelligent suite of fraud tools enable you to proactively protect revenue while continuing to offer the best returns experience.
Offers grading & disposition data from the warehouse to better identify return policy abusers. Set workflows to mitigate risk or place bad actors on a blocklist.
N/A
Enable shoppers to self-serve warranty claims directly through the Loop portal.
N/A
Track by Loop includes order, returns, and exchange tracking - now FREE through peak season.
Branded tracking pages with tracking updates and history, product recommendations, FAQ and “start a return” button.
Shipping update notifications are sent using Shopify shipping updates, or our merchants can choose to leverage Klaviyo.
Redo's tracking product allows for proactive tracking updates on outgoing and returned items. While Track by Loop is free through peak season, Redo does not indicate whether or not they charge for their tracking product.
4 ways Loop is uniquely different from Redo
Return Bar® Drop-Offs
Boost CLTV by giving shoppers a premium return dropoff experience with 10,000+ Return Bar® locations nationwide, and fully cover the shipping costs with Offset - the only consumer-paid returns model with access to Return Bar® drop-offs.
Your brand, your policy
Offset keeps your brand in the spotlight, not Loop’s or Redo’s. Loop offers both free and subscription based options, so you can choose the consumer-paid returns model that works best for your business.
Shop Now and Shop Later
With Loop’s Shop Now, Shop Later, and Bonus Credit features, you’ll have everything you need to keep your shoppers engaged and create more upsell opportunities.
Order, Returns and Exchange Tracking
Reduce return-related inquiries by sending your shoppers both status updates and carrier tracking for orders, returns and exchanges so they’re never left second guessing.
Don’t take our word for it
4K+
Shopify’s top brands
4.5★
average rating
$1.1B+
in sales retained
Sounds great but I have a few doubts
Loop offers both free & subscription-based pricing plans. Check out our pricing page for more details.
Yes, set up time to talk with your Loop rep so we can provide a solution that accomodates your unique return policies.
While Loop does not offer a free trial, you can use Offset to get our industry leading software, expert support, and return shipping - all for free.