Compare Loop vs Refundid
Fully customise your return policy for different outcomes and special cases easily within Loop Admin.
Loop is able to support even the most complex return policies to give your customers exactly what they expect, the first time around, completely on your terms.
We have expert Merchant Success Managers who can guide you on best practices to retain more revenue and increase CLTV.
Refundid focuses most of their business on Instant Refunds. They recently added credit & exchange capabilities.
Offers Advanced exchanges, variant exchanges, different-priced exchanges, Instant Exchange, Bonus Credit, Shop Now & Later.
Customers can exchange for any items across your entire product catalogue directly within the return flow.
Shop Later allows customers who initially opt for a refund to change their mind for an exchange or store credit, before their return is processed
Refundid has an instant exchange product comparable to Loop's.
With Loop’s Insights, gain a comprehensive view of your returns performance at a glance.
Discover how much revenue you're retaining through exchanges and track trends to assess the impact of your enhancements on the returns process and customer experience.
Refundid offers dashboards across ore returns data, shipping + processing insights, item-level return rates, return reasons, repurchase rates, customer profiles and claims.
Loop POS functionality supports:
- Start return online, drop-off in-store
- Buy online, return in-store (BORIS)
- Includes exchanges, gift returns, ability to capture upsell revenue, flexible restocking, and easy order management.
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Offers 120+ integrations for easy integration with your tech stack.
Offers 50+ integrations
Loop has a huge presence in Australia, US, Canada, and the UK + many more. We have brands who operate in multiple countries, all through Loop.
Refundid is primarily based in Australia. They only recently expanded to the US and the UK.
Offset gives customers the option of paying a small fee during checkout for a free return later, allowing merchants to fully cover the cost of Loop’s industry-leading software and return shipping.
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99.9% uptime guarantee
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Item grading & disposition data from the warehouse to better identify return policy abusers. Set workflows to mitigate risk or place bad actors on a blocklist.
Fraud Tools accurately detects $87 for ever $100 of confirmed fraud.
Plus, Loop is actively working on more tools to help merchants detect and reduce returns fraud.
Refundid assumes the risk of providing Instant Refunds, and does so through a transfer method that de-risks the entire process for Refundid, thus helping to prevent fraud. This is all reactive, after the fraud is committed.
Enable shoppers to self-serve warranty claims directly through the Loop portal.
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We pride ourselves in our ability to support merchants. Loop has averaged a first response (non-automated) within 1 hour and 7 minutes in 2024.
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4 ways Loop is uniquely different from Refundid
So much more than Instant Refunds
Loop offers a wide choice of both return outcomes and return methods. Instant outcomes are great for the customer, but can often cut the customer journey short, leading to lower CLTV over time. With Loop, you can offer a shopping experience within your returns to drive upsell and boost customer retention.
One solution for all of your markets
Loop makes it easy to provide a great returns experience in Australia and any other region where you want to offer returns. Our global brands can choose to have one customer portal or host multiple portals that can be managed seamlessly in our Admin. Maintain a cohesive brand experience and cut through barriers to entry through the entire customer journey.
Go a step further with fraud prevention
Beyond protection measures for Instant Returns, Loop is focused on helping you track and prevent fraud before it causes damage. Track fraudulent behavior at the customer level, leverage Loops smart Fraud detection to flag suspicious returns for manual review, and build out workflows to automatically prevent refunds or exchanges from being issued to bad actors. Don’t settle for just cutting your losses.
Rich data & partnerships that allow your business to scale
With Loop’s advanced analytics, we make it easy for you to analyse return reasons and product data to identify frequently returned SKUs or fraud patterns. In addition, Loop has 120+ integrations with other top ecommerce solutions to ensure that you have the tools you need to grow your business and a consistent experience between your systems.
Don’t take our word for it
4K+
Shopify’s top brands
4.5★
average rating
$1.1B+
in sales retained
Sounds great but I have a few doubts
Loop offers both free & subscription-based pricing plans. Check out our pricing page for more details.
Yes! For a limited time, brands in the UK, ANZ or Europe can unlock three months free when you sign by 11/30/2024 on an Essential or Advanced package. This promotion is eligible for flat pricing plans only.
Yes, set up time to talk with your Loop rep so we can provide a solution that accomodates your unique return policies.
Yes. You can work with your Loop sales representative to create a plan that works for you.
Today, we only bill in USD. The payment method you have on file will automatically convert to your local currency. Loop can provide an estimate on monthly billing based on the current exchange rates at the time of your conversation.