Compare Loop vs ReturnGo
Fully customize your return policy for different outcomes and special cases easily within Loop Admin.
With Workflows, merchants can accommodate scenarios that fall outside a typical return policy.
Outcomes can be set based on product type, return reason, order value, customer conditions, and
more.
Includes photo upload feature.
Create policy rules that include return windows, eligibility conditions, fees, automation flows, and more.
Not scalable since a new return policy needs to be created for each exception.
Offers Advanced exchanges, variant exchanges, different-priced exchanges, Instant Exchange, Bonus Credit, Shop Now & Later.
Customers can exchange for any items across your entire product catalog directly within the platform with Shop Now.
Shop Later allows customers who initially opt for a refund to change their mind for an exchange or store credit, before their return is processed.
Offers different-priced exchanges, Instant Exchange, and Bonus Credit.
Unlimited warehouse locations available.
Efficient routing based on smart rate shopping and configured destination rules.
Manage returns for multiple stores in one place.
Loop POS functionality supports:
Start return online, drop-off in-store
Buy online, return in-store (BORIS)
Includes exchanges, gift returns, ability to capture upsell revenue, flexible restocking, and easy order management.
Offers Return to Store
Dedicated Merchant Success Manager to help merchants with onboarding and optimizing their returns platform
ReturnGO Support Team via email or live chat
99.9% uptime guarantee
N/A
Offers grading & disposition data from the warehouse to better identify return policy abusers. Set workflows to mitigate risk or place bad actors on a blocklist.
Loop is actively working on more tools to help merchants detect and reduce returns fraud.
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Track by Loop includes order, returns, and exchange tracking.
Branded tracking pages with tracking updates and history, product recommendations, FAQ and “start a return” button.
Shipping update notifications are sent using Shopify shipping updates, or our merchants can choose to leverage Klaviyo.
Currently in open beta.
Embedded order tracking portal, offered as an add-on, with customizable real-time notifications via email and SMS.
Offset gives customers the option of paying a small fee during checkout for a free return later, allowing you to fully cover the cost of return shipping and Loop’s industry-leading software.
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3 ways Loop is uniquely different from ReturnGo
Shop Now and Shop Later
With Loop’s Shop Now, Shop Later, and Bonus Credit features, you’ll have everything you need to keep your shoppers engaged and create more upsell opportunities.
Offset
By having a merchant-branded returns coverage program, shoppers can have peace of mind knowing that they have the option to return their order if needed—and merchants can maximize margins by offsetting costs.
Returns and Exchange Tracking
Reduce return-related inquiries by sending your shoppers both status updates and carrier tracking for returns and exchanges so they’re never left second guessing.
Don’t take our word for it
4K+
Shopify’s top brands
4.5★
average rating
$1.1B+
in sales retained
Sounds great but I have a few doubts
Loop offers both free & subscription-based pricing plans. Check out our pricing page for more details.
Yes, set up time to talk with your Loop rep so we can provide a solution that accomodates your unique return policies.
While Loop does not offer a free trial, we do have "Offset" which gives you industry leading software, expert support, return shipping - all for free.