Compare Loop vs Swap
Fully customize your return policy for different outcomes and special cases easily within Loop Admin.
With Workflows, merchants can accommodate scenarios that fall outside a typical return policy.
Outcomes can be set based on product type, return reason, order value, customer conditions, and
more.
Includes photo upload feature.
Create a standard return policy with rules that include return windows, eligibility conditions, fees, automation flows, and more.
Offers Advanced exchanges, variant exchanges, different-priced exchanges, Instant Exchange, Bonus Credit, Shop Now & Later.
Customers can exchange for any items across your entire product catalog directly within the return flow.
Shop Later allows customers who initially opt for a refund to change their mind for an exchange or store credit, before their return is processed
Offers exchanges through the form of a gift card. Customers that opt for an exchange are given credit to use at their discretion after the return flow.
Loop POS functionality supports:
- Start return online, drop-off in-store
- Buy online, return in-store (BORIS)
- Includes exchanges, gift returns, ability to capture upsell revenue, flexible restocking, and easy order management.
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Wonderment by Loop offers best-in-class tracking, better carrier coverage, and robust analytics. Its Delivery Promise feature boosts customer trust with estimated delivery dates.
Highly customizable, Wonderment upholds your brand identity while reducing WISMO inquiries by 40%. Predictive analytics help merchants manage expectations and drive loyalty.
Swap offers simple customizations, making it easy for SMBs to use. As a UK-based company, Swap may have a broader carrier offering for UK brands.
Its unclear pricing may attract SMBs looking for a low-cost option, though it lacks the advanced features and transparency Wonderment provides. Swap claims to reduce WISMO inquiries by 36%
Offset gives customers the option of paying a small fee during checkout for a free return later, allowing merchants to fully cover the cost of Loop’s industry-leading software and return shipping.
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99.9% uptime guarantee
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Offers grading & disposition data from the warehouse to better identify return policy abusers. Set workflows to mitigate risk or place bad actors on a blocklist.
Loop is actively working on more tools to help merchants detect and reduce returns fraud.
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Offers 120+ integrations for easy integration with your tech stack.
Offers 15+ integrations.
Enable shoppers to self-serve warranty claims directly through the Loop portal.
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3 ways Loop is uniquely different from Swap
Customisable Return Options
Loop offers more robust customisation options for your return policy than Swap Commerce. With our easy-to-use Workflows, you can auto-enforce your return policy however you desire.
Shopify's #1 proactive CX and order tracking platform
Wonderment excels with broader carrier coverage, advanced predictive analytics, and a highly customizable experience that helps maintain brand identity. Unlike Swap, which is focused mainly on the UK and offers simpler customizations, Wonderment provides a comprehensive solution for global operations that reduces WISMO inquiries by 40% (compared to Swap’s 36% reduction) and integrates with top tools like Klaviyo. For Shopify brands seeking growth and enhanced customer experience, Wonderment’s powerful features and seamless integrations make it the clear choice over Swap.
Strong Partnerships
Loop has 120+ integrations with other top ecommerce solutions, like Global- E, Brightpearl, Shipbob, Gorgias, and Klaviyo, to ensure that you have the tools you need to grow your business and a consistent experience between your systems.
Advanced Analytics
Loop’s scale and advanced analytics make it easy to gain insights from your returns data. This helps merchants identify potential manufacturing issues, uncover patterns or anomalies that could indicate fraudulent activity, and more.
Don’t take our word for it
4K+
Shopify’s top brands
4.5★
average rating
$1.1B+
in sales retained
Sounds great but I have a few doubts
Loop offers both free & subscription-based pricing plans. Check out our pricing page for more details.
Yes! For a limited time, brands in the UK, ANZ or Europe can unlock three months free when you sign by 11/30/2024 on an Essential or Advanced package. This promotion is eligible for flat pricing plans only.
Yes, set up time to talk with your Loop rep so we can provide a solution that accomodates your unique return policies.
Yes. You can work with your Loop sales representative to create a plan that works for you.
Today, we only bill in USD. The payment method you have on file will automatically convert to your local currency. Loop can provide an estimate on monthly billing based on the current exchange rates at the time of your conversation.