Compare Loop vs ZigZag
Fully customise your return policy for different outcomes and special cases easily within Loop Admin.
With Workflows, merchants can accommodate scenarios that fall outside a typical return policy.
Outcomes can be set based on product type, return reason, order value, customer conditions, and
more.
Includes photo upload feature.
Create a standard return policy with rules that include return windows, eligibility conditions, fees, automation flows, and more.
Offers Advanced exchanges, variant exchanges, different-priced exchanges, Instant Exchange, Bonus Credit, Shop Now & Later.
Customers can exchange for any items across your entire product catalogue directly within the return flow.
Shop Later allows customers who initially opt for a refund to change their mind for an exchange or store credit, before their return is processed
Offers variant exchanges during the return flow and exchanges through the form of a gift card. Customers that opt for an exchange are given credit to use at their discretion after the return flow.
Loop POS functionality supports:
- Start return online, drop-off in-store
- Buy online, return in-store (BORIS)
- Includes exchanges, gift returns, ability to capture upsell revenue, flexible restocking, and easy order management.
Supports dropping off returns in store.
Offers 120+ integrations for easy integration with your tech stack.
Offers 10+ integrations
Offset gives customers the option of paying a small fee during checkout for a free return later, allowing merchants to fully cover the cost of Loop’s industry-leading software and return shipping.
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99.9% uptime guarantee
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Offers grading & disposition data from the warehouse to better identify return policy abusers. Set workflows to mitigate risk or place bad actors on a blocklist.
Loop is actively working on more tools to help merchants detect and reduce returns fraud.
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Enable shoppers to self-serve warranty claims directly through the Loop portal.
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3 ways Loop is uniquely different from ZigZag
Retain more revenue from your returns
On average, Loop merchants retain revenue on 40% of their returns through Store Credit or Exchanges during the returns process. With Loop’s Shop Now, Shop Later, and Bonus Credit features, you’ll have everything you need to keep your shoppers engaged, retain more revenue, and make returns an asset to your brand.
Customise your return experience to drive customer loyalty
With our easy-to-use Workflows, you can auto-enforce your return policy however you desire: require photos, only allow refunds on damaged goods, mark potentially fraudulent returns for manual review – all with just a few clicks. Power the automation you need to make returns a breeze for both your customers and your team.
Rich data & partnerships that allow your business to scale
With Loop’s advanced analytics, we make it easy for you to analyse return reasons and product data to identify frequently returned SKUs or fraud patterns. In addition, Loop has 120+ integrations with other top ecommerce solutions to ensure that you have the tools you need to grow your business and a consistent experience between your systems.
Don’t take our word for it
4K+
Shopify’s top brands
4.5★
average rating
$1.1B+
in sales retained
Sounds great but I have a few doubts
Loop offers both free & subscription-based pricing plans. Check out our pricing page for more details.
Yes! For a limited time, brands in the UK, ANZ or Europe can unlock three months free when you sign by 11/30/2024 on an Essential or Advanced package. This promotion is eligible for flat pricing plans only.
Yes, set up time to talk with your Loop rep so we can provide a solution that accomodates your unique return policies.
Yes. You can work with your Loop sales representative to create a plan that works for you.
Today, we only bill in USD. The payment method you have on file will automatically convert to your local currency. Loop can provide an estimate on monthly billing based on the current exchange rates at the time of your conversation.