Loop and Happy Returns | Loop Returns

24% increase in CLTV

Merchants coming to Loop from Happy Returns see a median CLTV increase of 24% in their first year on Loop

12% earlier purchases

Repeat customers purchase 12% earlier with Happy Returns Return Bar® services

30% more revenue retained

Loop’s features like Workflows, Shop Now, and Instant Exchange help merchants retain up to 80% revenue with Loop

Retain up to 80% revenue with exchanges

Loop gives you the option to present exchanges in a variety of ways such as variant, instant, and uneven exchanges. Plus, our Workflows feature allows you to automate bespoke returns experiences. With 25+ conditions and 15+ actions (and growing!), leverage Loop’s Workflows to strategically reduce friction in the process.

Shop Now On-Store allows customers to shop your catalog directly on the platform, while Bonus Credit incentivizes them to make an exchange. Customers leave with a product they love and you increase brand loyalty and revenue retention — it’s a win-win.

choose an item to start a return or exchange

Be supported each step of the way

Top-notch support that feels like an extension of your team. Whether you have technical issues or need post-purchase expertise, our team will ensure that you’re set up for success and best prepared to meet your customers and business needs.

Our first response (non-automated) time in 2024 averages within 1 hour and 7 minutes, so you can trust us to address any issues promptly. We’ve maintained 99.9% uptime for the past 3 years and have had no volume-related downtime over the last 4 holiday seasons.

At Loop, we’re focused on partnering with you every step of the way.

Reduce returns fraud with Workflows

Combined with Loop Workflows, which allow merchants to limit Happy Returns Return Bar® drop-offs for bad actors and issue refunds only after inspection, you can mitigate and prevent returns fraud. Happy Returns performs quality checks and item verification by scanning items when they are dropped off at Happy Returns Return Bar® locations.

Item grading & disposition data from inspection, along with past customer behavior, can be used to detect patterns and anomalies in transactions that could contribute to fraud—resulting in lower costs.

Choose from 120+ integrations for a better experience

Loop’s extensive partner ecosystem includes many technology and logistics partners to help merchants better manage the post purchase experience. From email marketing to customer experience to shipping, we have 120+ integrations that can seamlessly fit into your tech stack to choose from. We’re continuously adding more partners and integrations to our network, so you’re sure to find ones that work for you!