Loop Launches
|Spring '25
The world is changing and so are we. We're expanding further into pre-purchase with better conversion tools, a smarter shopping experience, and 60+ new features to power every step of the customer journey. Check out all the features shared in our Spring 2025 Loop Launches event below.
PRE
POST
PRE
POST
PURCHASE
PURCHASE
Eliminate costs
Offer shoppers a small fee to unlock free returns. Because up to 70% of shoppers opt-in, you pay $0 for return shipping labels & software
"Absolutely love it. We’re seeing 63-68% of orders opt-in, especially size-bracketing orders. With Loop's exchange and upsell options, we’re seeing a huge rise in customers swapping styles & sizes. It's saving us a ton of money."
Kortnee Schubert, Product & Operations Manager
Customize Checkout+
Increase adoption & conversion rate by customizing messaging throughout your cart & checkout
Customize Checkout+
Support VIP customers, damaged items, or incentivize exchanges by waiving or subsidizing Checkout+ fees with Workflows
Scale globally
Checkout+ supports international returns with merchant-provided shipping accounts, with no Checkout+ fees charged on international orders
Scale globally
Canada Post is available for Checkout+ Free Shipping for domestic Canadian returns, with cross-border US-Canada support coming later
Customize your experience
Prefer a more subtle user experience? Offer the same benefit of free returns as an optional toggle in cart and checkout
Customize your experience
Select a preferred US carrier for Checkout+ Free Shipping between USPS and FedEx. If a preferred carrier is not selected, Loop will rate-shop between the two
Make data-driven decisions
Easily identify when shoppers purchase Checkout+ with new indicators in your return reports
Automate your operations
Automatically hide Checkout+ when customers choose in-store pickup
Increase revenue
Bundle Checkout+ with Package Protection to give customers peace of mind for lost, stolen, or damaged orders. Earn revenue share on all orders and offload management of all claims for free
Increase revenue
Control fees and keep all upsell revenue by bundling Checkout+ with your own protection experience and handling claims in-house
Improve conversion rates
Display accurate estimated delivery dates throughout the customer journey to build confidence and drive conversions
Coming soon
Delivery Promise is expanding beyond the US to support Canada, UK, and ANZ markets, bringing estimated delivery dates to more customers
Coming soon
Increase transparency by adjusting estimated delivery dates for holidays, seasonality, and unexpected slowdowns
Coming soon
Support implementation of Delivery Promise for headless stores, apps, and integrations, giving more optionality in where you can display estimated delivery dates
Increase confidence pre-purchase
Drive lifetime value
Replace generic shipping updates with branded tracking experiences that boost conversions, cut support tickets in half, and turn order anxiety into brand loyalty
Unite your apps
Integrate with Postscript to send shipping and delivery events via SMS, enabling targeted messaging across multiple channels
Unite your apps
Integrate with Listrak to automatically trigger targeted email campaigns across multiple shipping statuses with personalized delivery updates
Reduce friction
Brands using Loop for both Returns and Tracking now use the same login experience for both products
Make data-driven decisions
Analytics 2.0 is a completely redesigned platform featuring personalized dashboards, automated reports, custom alerts, and new collaboration tools that provide easier insights than ever before
Coming soon
Transform your data into building blocks - stack them however you want to create something completely new.
Automate your operations
Automate complex return rules with conditional logic that personalizes your return experience, cuts cost, and retains revenue
Coming soon
Workflow Templates are pre-built automation blueprints that take the guesswork out of automation—you can instantly deploy proven Workflows rather than building complex logic from scratch
Automate your operations
Control which return options are available at each store location using the new POS location ID condition in Workflows
Automate your operations
Automate complex return scenarios with new workflow conditions and actions including shipping refunds, return type detection, and per-item fees
Automate your operations
Conditionally refund shipping costs paid on the original order
Protect your profit margins
Trigger different Workflows based on whether customers return all or some items
Protect your profit margins
Apply processing fees on individual returned items with flexible pricing rules
Drive lifetime value
Override final sale restrictions for VIP customers, giving you more control over return policy exceptions
Retain more revenue
Improved customer experience
We redesigned the Shop Now product pages to create a more intuitive shopping experience and drive more exchanges
Improved customer experience
Customers can now combine refunds to store credit and original payment method in one return when items have different eligibility rules
Improved customer experience
Embed Loop's return portal directly into your Shopify store for a seamless on-site experience. Easily switch between embedded and standalone options
Improved customer experience
We improved product cards on the return selection page with clearer labels, consistent pricing, and improved hierarchy to reduce confusion and support tickets
Improved customer experience
Loop displays the shopper's original purchase currency throughout the return flow, eliminating confusion and reducing support tickets when currencies differ from the store's base currency
Scale globally
Shop Now features now support Shopify Markets with native exchange functionality, simplifying multi-market exchange order creation and accounting
Make data-driven decisions
Improve customer satisfaction by automatically prompting shoppers to rate their return experience and reviewing results in your admin
Increase confidence post-purchase
Automate your operations
Coming soon
Get personalized policy recommendations from similar businesses, with data-driven suggestions for fees, return windows, and bonus credit
Automate your operations
The new Stripe API unlocks Apple Pay, Google Pay, Stripe Link, and 3DS authentication across all transactions
Automate your operations
Set return windows based on package delivery dates instead of estimated fulfillment dates for more accurate return policy timing
Protect your profit margins
Refund individual line items on Instant Exchange orders, allowing partial charges for missing items and partial refunds when late returns arrive in good condition
Protect your profit margins
Reject entire returns or individual line items before processing, edit outcomes accordingly, and optionally notify customers with rejection reasons directly from Loop Admin
Automate your operations
Control which inventory locations are used for exchange availability, ensuring shoppers only see inventory from their country or other eligible warehouses
Automate your operations
Product tag conditions are now available, and CSV compatible, for all merchants using Destination Rules
Automate your operations
Easily upload a CSV to add multiple customers to the allowlist, matching the existing blocklist functionality to save time and effort
Automate your operations
Bulk delete customers from allowlists and blocklists to streamline list management and quickly update return policy permissions
Automate your operations
Upgraded reliability and performance for faster, more stable store credit processing and seamless gift card transactions
Automate your operations
Webhooks now automatically retry on rate limiting and server errors, providing more reliable delivery with less manual intervention for merchants and partners
Automate your operations
Automatically route returns to the correct suppliers using customizable policies and product rules, eliminating manual effort while providing a seamless customer experience
Automate your operations
Loop POS now supports Shopify receipt number lookup for in-store purchases and improved online-to-store return flow with backup numeric codes
Scale globally
Loop Point of Sale now supports the Euro
Automate your operations
Set customizable store associate permissions for policy exceptions, prevent associate edits to restock locations, and see store associate reporting on return summaries
Reduce friction
Loop POS iOS app now uses Auth0 authentication, automatically syncing your login credentials with Loop Admin for unified access.
Protect your profit margins
Automatically detect and prevent return fraud with intelligent risk detection that tailors return experiences based on customer behavior, protecting revenue while maintaining loyalty
Protect your profit margins
Take fast action on fraudulent behavior by blocklisting customers within your Fraud Report
"Our relationship with returns and exchanges has shifted over time. It was a lot more complex, but we've automated it more with Loop, which provides a better shopper experience," says Render. “And with the fraud prevention work, it’s been really invaluable to have Loop as a partner."
Stop fraud before it starts
Scale globally
Loop and Global-e's partnership consolidates domestic and international returns into one portal with enhanced workflows, reporting, and revenue retention features
Automate your operations
Automatically generate separate return labels for oversized items requiring multiple boxes, streamlining the self-service return experience
Automate your operations
Connect any shipping provider to Loop through our Label API or use Loop's pre-negotiated rates, with full customization to optimize return shipping per policy
Scale globally
Our ReBound integration now supports 25+ additional carriers across GB, FR, DE, DK, IE, US, and more markets, including multiple printerless options for enhanced global return coverage
Scale globally
Connect to ProCarrier's global carrier network and cross-border return services through Loop's Label API for optimized international reverse logistics
Automate your operations
Connect to Bleckmann through Loop's Label API to automatically generate return labels from Bleckmann whenever customers submit returns through Loop
Improve your customer experience
Evri QR codes now supported through EasyPost for merchants using their own Evri account
Automate your operations
Coming soon
Ship by Loop will allow access for brands to connect their own accounts & rates for over 100 different carriers and services
Reduce costs
Ship By Loop now offers negotiated rates with DHL Express (60% off retail), DHL eCommerce, and Canada Post (34-58% savings) for significant return shipping cost reductions
Reduce friction
ACH payment option now available for Ship by Loop, expanding payment methods beyond existing options for return shipping costs
Automate your operations
Ship By Loop Worldwide now features automatic $100 wallet top-ups at $50 threshold, ensuring uninterrupted label generation and preventing payment-related shipping delays
Reduce costs
Ship By Loop Worldwide now includes TNT, Hubbed, and Australia Post MyBusiness, offering negotiated domestic rates and bring-your-own-account options for cost optimization
Warehouse improvements
Connect Loop with ReBound warehouse processing to automatically sync return data and process returns in both platforms
Warehouse improvements
Connect Loop with Bleckmann WMS to automatically sync return data and process returns in both platforms
Warehouse improvements
Connect Loop with Mintsoft WMS to automatically sync return data and process returns in both platforms
Warehouse improvements
Connect Loop with James & James WMS to automatically sync return data and process returns in both platforms
Warehouse improvements
Create RMAs across multiple ShipBob warehouses with automatic routing to the correct destination warehouse based on returned products
Warehouse improvements
Route returns to LiquiDonate's network to turn unsellable returns into untapped potential and a force for good
Warehouse improvements
Scan USPS return labels directly in Loop Admin to instantly lookup returns, eliminating manual entry and saving time on return processing
