51+ Insights Shaping the Next Era of Commerce

Customer acquisition costs are skyrocketing and logistics expenses are on an upward trajectory, brands are caught in a relentless squeeze.

The question looms: How can e-commerce brands navigate this challenging landscape and emerge victorious?

The Future of Commerce report is your roadmap to sustainable success, uncovering actionable insights and strategies in key areas, including:

🤔 Rising Return Fraud

💸 Operational Costs

📊 Channel Diversification

💎 Post-Purchase Retention

🌎 Global Expansion

Learn how to protect margins, optimize operations, and seize growth opportunities amidst rising costs and market uncertainties.

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37%

Percentage of shoppers dissuaded from engaging in fraud if a fee for returns is charged

3x

Rate at which “near me” searches for brick and mortar stores increased in recent years

$3.3 trillion

Predicted total of cross-border e-commerce transactions by 2028

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Rising Return Fraud

Discover how return fraud has increased to an estimated 13.7% and how charging a fee for returns can dissuade 37% of shoppers from engaging in fraud.

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Channel Diversification

Explore the trend of in-person shopping resurgence, with ‘near me’ searches increasing 3X in recent years, and the importance of a multichannel experience.

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Global Expansion

Grasp the potential of cross-border e-commerce, predicted to reach over $3.3 trillion in transactions by 2028, and the growth opportunities it presents.