Case studies

Meet our customers

Brands of all sizes trust Loop to optimize operations across pre-purchase, returns, tracking, post-purchase, and reverse logistics.

Jones Road Beauty turns returns into $3.1M revenue retention engine
Jones Road Beauty turns returns into $3.1M revenue retention engine

Cosmetics

How KEEN optimized its global returns strategy with Loop
How KEEN optimized its global returns strategy with Loop

Footwear

How Muscle Nation averages over $3 in upsell revenue per return
How Muscle Nation averages over $3 in upsell revenue per return

Apparel

All case studies

How Comfrt, the #1 Apparel Brand on TikTok Shop, maintains shop health and scalability with Loop
How Comfrt, the #1 Apparel Brand on TikTok Shop, maintains shop health and scalability with Loop

Apparel

How Mac Duggal gives special-occasion customers the confidence to buy
How Mac Duggal gives special-occasion customers the confidence to buy

Apparel

How Xena Workwear hit 87% Checkout+ adoption with zero complaints
How Xena Workwear hit 87% Checkout+ adoption with zero complaints

Footwear

Happy Returns

How Boody centralised global returns and turned Checkout+ into a confidence tool
How Boody centralised global returns and turned Checkout+ into a confidence tool

Intimates

How David Donahue worked with Zettler Digital to 28x their ROI using Track by Loop
How David Donahue worked with Zettler Digital to 28x their ROI using Track by Loop

Apparel

How Shaping New Tomorrow improved efficiency through automation
How Shaping New Tomorrow improved efficiency through automation

Apparel

Happy Returns

How Muscle Nation averages over $3 in upsell revenue per return
How Muscle Nation averages over $3 in upsell revenue per return

Apparel

How Kulani Kinis streamlined international returns with Loop
How Kulani Kinis streamlined international returns with Loop

Swimwear

How Aura Bora Created a Retention and CX-Focused Post-Purchase Journey With Loop Order Tracking
How Aura Bora Created a Retention and CX-Focused Post-Purchase Journey With Loop Order Tracking

Food & Beverage

How Mini Katana Improved Ticket Response Time 24X and Increased Customer Trust with Loop Order Tracking
How Mini Katana Improved Ticket Response Time 24X and Increased Customer Trust with Loop Order Tracking

Accessories

How Casely reduced WISMO tickets by 76% by combining Loop Tracking and Gorgias
How Casely reduced WISMO tickets by 76% by combining Loop Tracking and Gorgias

Accessories

Latico Leathers Drives High-Margin Revenue With Loop Order Tracking
Latico Leathers Drives High-Margin Revenue With Loop Order Tracking

Apparel

How CurrentBody has reduced WISMO Tickets by 83% with Loop Order Tracking
How CurrentBody has reduced WISMO Tickets by 83% with Loop Order Tracking

Skincare

How Maude Leveraged Loop Delivery Promise to Increase Conversion Rate by 12%
How Maude Leveraged Loop Delivery Promise to Increase Conversion Rate by 12%

Cosmetics

How Three Bird Nest Transformed Customer Experience with Loop Tracking
How Three Bird Nest Transformed Customer Experience with Loop Tracking

Apparel

How Fresh Clean Threads Leveraged Loop Order Tracking for a 10% Increase on Second Purchase Revenue
How Fresh Clean Threads Leveraged Loop Order Tracking for a 10% Increase on Second Purchase Revenue

Apparel

How Oh Polly boosted NPS by 156% with a revamped returns experience
How Oh Polly boosted NPS by 156% with a revamped returns experience

Apparel

Zigzag

How Hylo Athletics scales sustainable operations while retaining more revenue with Loop
How Hylo Athletics scales sustainable operations while retaining more revenue with Loop

Apparel

Jones Road Beauty turns returns into $3.1M revenue retention engine
Jones Road Beauty turns returns into $3.1M revenue retention engine

Cosmetics

How Mockingbird curbed fraud without hurting the customer experience
How Mockingbird curbed fraud without hurting the customer experience

Household

Manual

Brandon Blackwood hit 30% revenue retention with smart returns strategy
Brandon Blackwood hit 30% revenue retention with smart returns strategy

Apparel

BullyBillows retained £200K in revenue by switching to Loop
BullyBillows retained £200K in revenue by switching to Loop

Pets

How KEEN optimized its global returns strategy with Loop
How KEEN optimized its global returns strategy with Loop

Footwear

Johnnie-O upgrades its returns experience with Loop
Johnnie-O upgrades its returns experience with Loop

Apparel

Princess Polly boosted returns satisfaction from 80% to 90% with Loop
Princess Polly boosted returns satisfaction from 80% to 90% with Loop

Apparel

How Topicals enhanced the customer experience with Loop
How Topicals enhanced the customer experience with Loop

Cosmetics

How Progress Jiu Jitsu mastered the return experience with Loop
How Progress Jiu Jitsu mastered the return experience with Loop

Apparel

How Vitality uses Loop + Return Bars to deliver personalization at scale
How Vitality uses Loop + Return Bars to deliver personalization at scale

Apparel

How Tortuga leverages return data to improve product development with Loop
How Tortuga leverages return data to improve product development with Loop

Apparel

Saint + Sofia retains revenue on over half their returns with Loop
Saint + Sofia retains revenue on over half their returns with Loop

Apparel

Aviator Nation retains revenue on over half of their returns with Loop
Aviator Nation retains revenue on over half of their returns with Loop

Apparel

DUER earned an additional $80,636 in annual upsell revenue
DUER earned an additional $80,636 in annual upsell revenue

Apparel

How Bstore reached an NPS rating of 95 through returns with Loop
How Bstore reached an NPS rating of 95 through returns with Loop

Apparel

Studs generates additional retained revenue on one in five of their returns with Loop
Studs generates additional retained revenue on one in five of their returns with Loop

Jewelry

Loop helps LSKD retain revenue on over half of their returns
Loop helps LSKD retain revenue on over half of their returns

Apparel

How Coal Headwear embraced automated returns with Loop
How Coal Headwear embraced automated returns with Loop

Apparel

Narvar

Why Under 5'10 Came Back to Loop - And How They Retain 34.7% of Returned Revenue
Why Under 5'10 Came Back to Loop - And How They Retain 34.7% of Returned Revenue

Apparel

Redo

How Odele personalized their returns experience with Loop
How Odele personalized their returns experience with Loop

Cosmetics

Manual

How Chubbies increased customer lifetime value by 100% with Loop
How Chubbies increased customer lifetime value by 100% with Loop

Apparel

How Love Your Melon raised $1M for nonprofits with Loop
How Love Your Melon raised $1M for nonprofits with Loop

Apparel