Welcome Returnly Merchants

Returnly, owned by Affirm, has shut down as of October 1st, 2023. Loop has entered a strategic partnership with Affirm to ensure merchants can smoothly transition from Returnly to Loop—the market-leading returns management solution. To ensure you’re able to go live as soon as possible, schedule a demo today.

Both platforms allow you to scale your returns process and provide shoppers with a compelling returns experience. To understand the full feature parity, book a meeting with one of our Loop experts.

Loop has three plans available (Offset, Essential, and Advanced). Please visit our pricing page for more information.

There is no additional cost for onboarding! Depending on the level of customization you would want to start with, onboarding can range from 2 days to 2 weeks. Our commitment is to get you up and running as soon as possible. You will have several resources, including how-to videos and help articles, plus access to our Merchant Success team.

There is no additional cost for Loop Customer Support. After signing with Loop, you can reach out to our support team via email at support@loopreturns.com.

Returnly no longer processes returns as of 10/1/2023. Any returns that were initiated in Returnly had to have been processed and completed in Returnly. We do not currently have a way to transfer initiated returns from one returns software to another.

We recommend connecting with a Loop specialist right away. We are here to work with you to ensure a smooth transition as you onboard Loop. If you are without a returns platform now, you may be subject to processing returns manually until you onboard another returns platform. Loop can help you get up and running in as little as 2 days.