Exchanges
Turn refunds into exchanges
Delight your customers with returns that put money back in your pockets. Loop’s automated, easy-to-use post-purchase tools make returns just as fun as shopping.
Automate your exchanges, without losing touch
Save time for your customer support team by automating your exchanges. Let your shopper handle returns on their own time using a self-serve return portal.
Let shoppers swap sizes & colors easily
60% of returns are due to size or style-related reasons. Give your customers the simplest way to get the right fit, every time.
Go beyond simple exchanges with next-level options
With Advanced Exchanges, you can offer similar products for exchange right within the flow, all while offering only what is in-stock and ready to ship out.
57%
Of Loop returns become exchanges.
On average, our brands turn 57% of Loop returns into exchanges, thanks to our advanced exchange features, upsell incentives, and more.
64%
Reduction of out-of-stock notices.
Is there anything more frustrating than an out-of-stock notice? With Instant Exchange, your customers never have to experience this.
780h
Saved annually with Loop POS.
Loop’s brands who use POS save up to an estimated 780 hours of labor every year.
Instant exchanges & returns
Drive loyalty with returns that ship instantly
Nobody likes waiting for an exchange to go through. Help inspire confidence in your shoppers by sending them their exchange before they’ve even shipped their return.
Because we collect shoppers’ payment information beforehand, Instant Exchanges provide a solution that trustworthy shoppers will love, bad actors will avoid, and that completely eliminates risk.
Out-of-stock notices
Instant Exchanges give shoppers peace of mind by giving them the chance to snag the last item in stock before it sells out.
Collect payment info
Because we collect shoppers’ payment information beforehand, Instant Exchanges provide a solution that trustworthy shoppers will love, bad actors will avoid, and that completely eliminates risk.
Shopping experience
Instant Exchanges work together with Shop Now and Bonus Credit to create an experience that feels like shopping—only inside the returns experience.
Shop Now & Shop Later
Unlock Peak Shopper Engagement
With Loop’s Shop Now, Shop Later, and Bonus Credit features, you’ll have everything you need to keep your shoppers engaged, even after a return.
Drive more exchanges with Shop Now
Let customers exchange for any items across your entire product catalog, creating delightful returns and unlocking a new revenue stream for your brand.
Get more customer touch points with Shop Later
Turn returns into opportunities by letting customers who initially opt for a refund change their mind, before their return is processed.
Build in Bonus Credit to delight shoppers
Offer Bonus Credit to encourage customers to find a new product they love and give your brand a second chance.
Point of Sales
Offline Returns & Exchanges with Loop POS
With our point of sale system (POS), you can prompt shoppers who start a return online to drop-off in-store, to save money, and time.
With Loop POS, you don’t just save on shipping labels while getting more products in your shopper’s hands. You also give your shoppers more options, and keep returns convenient for both parties.
Drive foot traffic and save costs
With Loop POS, you don’t just save on shipping labels while getting more products in your shopper’s hands. You also give your shoppers more options, and keep returns convenient for both parties.
Make managing orders a breeze
Don’t sweat inventory. Leave us to chat with Shopify and your ERP. Loop POS gives you the flexibility to select restock locations, make multiple returns or exchanges on the same order.
Take your exchanges online & offline
Turn exchanges into endless possibilities that leave your shoppers happy and leave you with more revenue.
“More than ever, profitability needs to be a core focus for brands - and Loop helps make returns profitable.”
Kyle Hency, Co-founder
“It’s comforting to know when a customer initiates a return they’ll be taken care of by Loop.”
Mike Wu, Director of Customer Experience
23%
Additional retained revenue
$21
Avg. upsell per return
Warranties
Warranty returns made easy
Tired of the overhead associated with processing warranty claims? We’ve got you. With Loop, you can save time and reduce operating expenses so your teams can spend more time on high-value customer interactions.
Now, you can enable shoppers to self-serve all return types, from standard returns to warranty claims, and everything in between. With Loop, shoppers get the most seamless, delightful returns experience on Shopify.
