Cut costs, not CX
Shoppers are used to paying delivery fees, so why not returns? Offset gives brands the option to lean into return fees and fully cover their return costs.
Over 60% of Loop merchants charge return fees today, with no negative impact to repeat purchase rates. And, 70% of shoppers agree that they're willing to pay for a more convenient, premium return experience. Now you can provide a top-notch return experience that justifies a return fee, and easily offset your return costs. Read more about the emergence of consumer paid returns coverage.
Stay true to your brand
Offset gives customers the option of paying a small fee during checkout to avoid paying higher freight costs when returning later. By having a merchant-branded returns coverage program, shoppers, especially first-time ones, are able to have peace of mind knowing that they can return their order if needed.
And by being transparent about your returns coverage program, shoppers won’t be surprised by a fee if they need to return after not paying for returns coverage.
Attract and retain more customers
Offset allows you to reap the benefits of a free returns engine without sacrificing on the experience for your customers or CX teams. By using Loop features such as Workflows, Instant Exchanges, Bonus Credit, and Return Bar drop-offs to enhance return experiences and reward customers, brands can cultivate a high-quality post-purchase engine that maximizes profitability.
