Security
Loop keeps your returns secure
At Loop, security is a top priority. Our security team is made up of educators, engineers, and experts dedicated to enabling resilient security across the board.
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Security
When it comes to your data, our team is committed to protecting your confidentiality and privacy, and we test our products and solutions for integrity to make sure that Loop is resilient against breaches.
We know you’re entrusting our team with a lot of data, and we treat it with the care it deserves.
How Loop manages security protocols and best practices
Day-to-day security protocol
As a SOC2 certified company, Loop is diligent about maintaining our security day in and day out, in adherence with all national and international regulations, like GDPR, CCPA, and more. From investigating potential weaknesses in our infrastructure to helping QA our products to teaching our larger team about security and more, our security team has their hands full, and we love them for it.
Smart, protected data storage
Most data breaches occur because of poor data storage practices. While Loop doesn’t hold onto much of your data (like credit card numbers and other sensitive information), the data we do store is AES-256 encrypted at rest, and verified by an auditor. We are careful to limit access to this data, and we routinely test our storage systems to protect against attacks from bad actors.
A top tier team of security experts
Security is ever-evolving, so we expect our security experts at Loop to embrace a curious approach to their work. From getting their CISSP certifications to staying up-to-date on the latest security threats and innovations, our team seeks out opportunities to learn more about security themselves and to help educate the rest of our Loop team and our Loop merchants about what it means to be digitally secure.
Browse Loop’s security policies
Loop’s Trust Center
Find out more about Loop’s infrastructure security, organizational security, product security, internal security procedures, and more regarding data and privacy.
Privacy Policy
Access our privacy policy here regarding how we treat user data in-app and elsewhere.
List of Loop’s Sub-Processors
Access the list of Loop’s subprocessors (as needed for GDPR compliance).
Vulnerability Disclosure Policy
Access our Vulnerability Disclosure Policy here regarding how we promote the continued security and privacy of Loop Returns customers, products, and services.
Schlaine Hutchins
Senior Security, Compliance, and Privacy Manager
Ben Sebastian
Engineering Manager – Security & IT
Rob Ball
Staff Security Operations Engineer
Jonathan Vaughn
Security Engineer
Loop is a leading returns management software, built to improve your returns and keep your customers’ data safe and secure. If you need to reach the security team for any reason, drop us a line here.