The #1 returns solution for leading Shopify brands
The trusted returns management solution for 5,000+ Shopify brands
Returns. Your customer can start their return anytime - whether your team is online, offline, or offering personal support to other shoppers.
Tracking. Keep your shoppers posted with transparent order, return and exchange status updates.
Offset. Charge fees the right way. Present the option of paying a small fee during checkout to unlock a free return later.
Create returns in ShipHero as soon as a customer’s return is created, and process or flag returns inside Loop based on return status updates in ShipHero.
Save time with a fully integrated returns solution. Make customers happier by giving them what they need, when they need it.
Create RMAs within Ryder and take action within Loop. When items return to the warehouse, Ryder sends line item level information to Loop to trigger a process or flag event.
Provide your customers with automatically generated shipping labels. Loop shops carriers and service types you add to EasyPost to provide you the lowest possible shipping cost.
Connect Loop to UPS via EasyPost to easily create return shipping labels.
Connect Loop to USPS via EasyPost to easily create return shipping labels.
Expand Klaviyo by utilizing Loop’s post-purchase data. You’ll be able to recreate Loop notifications, create custom email flows, build segments, and access email health metrics.
Stay focused and close tickets faster by placing all returns data right inside your Gorgias admin. View refund status, shipping status, return reasons, and more.
Enable your customers to receive store credit upon a processed return request. This store credit is held in customers’ Rise loyalty card along with already accumulated store credit.
Returns, tracking, reverse logistics—we turn your operational challenges into profit centers. Because every interaction is an opportunity to delight (and yes, that includes returns).
Let customers exchange for any items across your entire product catalog, creating delightful returns and unlocking a new revenue stream for your brand.
Save time for your customer support team by automating your exchanges. Let your shopper handle returns on their own time using a self-serve return portal.
Offer Bonus Credit to encourage customers to find a new product they love and give your brand a second chance.
With proven expertise as a Shopify Premier Partner, 120+ integrations, and advanced features in returns, tracking, and reverse logistics - Loop is the flexible, scalable, and trusted choice.
Explore comparisonsSelected as one of just 23 Premier Technology Partners in Shopify's global ecosystem, Loop stands alone as the definitive returns and exchanges management solution.
15% of Shopify GMV represented by Loop merchants.
Selected as one of just 23 Premier Technology Partners in Shopify's global ecosystem, Loop stands alone as the definitive returns and exchanges management solution.
15% of Shopify GMV represented by Loop merchants.
Blog
Loop Returns x Shopify: The best ecommerce returns solution
Learn how Loop’s returns management solution pairs with the Shopify ecommerce platform.
Updated on Oct 22
Loop x Shopify
Shopify Premier Partner
Loop is a Premier Technology Partner in Shopify's global ecosystem.
Updated on Mar 26
Blog
Explaining how Shopify returns work
Learn how to process returns on Shopify, whether using manual returns or an automated solution.
Updated on Nov 4
Blog
Loop connects with Shopify Collective for streamlined returns management
Through this integration, merchants can accept returns on these products through the same, great returns experience their customers have come to love.
Updated on Jan 21
Report
Shopify Stack Hacks: Tips for Peak Season Tech Optimisation
Hear from leaders across the Shopify ecosystem - including Attentive, Gorgias, Inventory Planner by Sage, PeopleVox, High Cohesion, and blubolt.
Updated on Nov 15
If you're handling a high volume of returns, a returns management solution can save time, reduce costs, and improve customer satisfaction. Shopify's default returns process is limited, requiring manual work to approve, track, and process returns. This is why Shopify partners with solutions like Loop which automates returns, enables exchanges, and provides analytics to help you optimize your returns experience.
Shopify does not enforce a standard returns policy—each merchant must create their own. However, Shopify’s built-in returns process has limitations, such as no automated return approvals, limited exchange options, and no built-in fraud prevention. With a tool like Loop, you can automate return approvals, offer instant exchanges, and implement fraud detection to protect your business.
You can create a custom returns policy in Shopify by going to Settings > Policies > Refund & Return Policy and drafting your terms. A returns management app like Loop allows you to automate rules, set different policies for various products, and offer flexible return options like exchanges or store credit.
The National Retail Federation reported an average ecommerce return rate of 16.9% in 2024.
Loop works with any sized Shopify brand! From small business just getting off the ground, to enterprise business looking for a comprehensive solution - Loop offers plans that work for all shapes and sizes. See more on our pricing page.
