Loop has acquired Wonderment, Shopify’s #1 proactive CX and order tracking platform, to deliver a best-in-class solution for merchants. Together, we’re tackling commerce operations with a unified platform that turns traditional points of friction into opportunities to drive revenue and brand loyalty.
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We’ve created a unified platform designed to solve the biggest pain points in commerce operations:
Proactively manage customer expectations with real-time shipment insights and predictive analytics.
Streamline your returns processes and reduce operational burdens.
Offer customers the clarity they expect with advanced tracking tools and actionable insights.
Return on Investment
Fewer 'Where is My Order' Inquiries
Lift in Same-Month Repeat Purchase Rate
See up to 80% retained revenue
Have retained $1.1B+ in sales
Represent 15% of Shopify’s GMV
With Loop + Wonderment, you can...
Access AI-powered insights to predict customer behavior and improve decision-making.
Reduce customer support inquiries with clear, proactive updates.
Create trust-building interactions throughout the entire purchase journey.