Custom returns
Create return experiences that fit your brand
Delight your customers with returns that put money back in your pocket. Loop’s automated, easy-to-use post-purchase tools make returns just as fun as shopping.
Choose an item to start a return or exchange
Interact
Your customer can start their return anytime - whether your team is online, offline, or offering personal support to other shoppers.
All-in-one platform
One platform to manage all your operations
Reduce fraud, retain more revenue and increase your customer lifetime value on a fully integrated platform.
Workflows
Build the return policy, your way
With Workflows you can customize your return experience with an intuitive no-code editor using limitless rules based on product, customer, order or return attributes.
Condition
Order value
is less than
$10
Condition
Product type
is
socks
Condition
Order value
is less than
$50
Condition
Customer
return count
grater than 3
Condition
Customer tag
VIP
Condition
Have tags
been
removed
Action
Reject return
Action
Bonus credit
$20
Action
Manual review
Action
Label fee
is
$5
Action
Keep item
Action
Label fee
is
$2
Save time and money by optimizing post purchase experiences. Use outcomes such as Keep Item or Donate to mitigate costs on items that you can't resell.
Extensibility
Integrated with the apps you use and love
Loop integrates with hundreds of the most popular apps across marketing, logistics and shipping. If you don’t find it, you can build your own one using our API.
Integrations
Loop integrates seamlessly with hundreds of the most popular Shopify apps across marketing, logistics, and shipping.
API
Build your own integration using our public API and get started in minutes with our easy to follow documentation.
Point of Sale (POS)
With our point of sale app (POS), you can prompt shoppers who start a return online to drop-off in-store, saving time and money.
Global scale
Helping thousands of brands across the globe
We manage millions of returns every month for some of the largest Shopify brands. This scale has enabled us to retain more than one billion in sales for our partners.
$1.1B+
in sales retained
18
countries
2M+
returns per month
4k+
brands
Enterprise service delivery
Built for the next era of your business
We back your business growth, regardless of the size of the challenges ahead. Our top-tier security and compliance standards got you covered, so you can focus on your business.
<2
Hours response time
24/7
Support every day, all week
98%
Merchants describe Loop as great
Expert Support
Leverage a team of experts to support your onboarding and sustained growth on Loop.
Single Sign On (SSO)
Leverage SSO to increase security and streamline access.
Enterprise security
Your security and compliance are top of mind for us.
Two Factor Authentication (2FA)
Each user's self-serve multifactor settings are enforced automatically during sign-in.
Built for scale
You can rely on our robust systems to manage millions of returns per month.
Success cases
Top brands use Loop to stay ahead
We’ve helped over 4,000 brands retain more than $1.1 Billion in sales.
“More than ever, profitability needs to be a core focus for brands - and Loop helps make returns profitable.”
Kyle Hency, Co-founder
“It’s comforting to know when a customer initiates a return they’ll be taken care of by Loop.”
Mike Wu, Director of Customer Experience
23%
Additional retained revenue
$21
Avg. upsell per return
"Loop’s allowed us to wow the shit out of our customers during returns."
LSKD Continuous Improvement
53%
of return revenue retained
$1.81
avg. upsell value per return