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In The Loop

Covering commerce, retention, and the entire post-purchase experience.

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Retention isn’t a marketing problem: The post-purchase ops playbook for 2026

Beyond Returns

Retention isn’t a marketing problem: The post-purchase ops playbook for 2026

March 25, 2026

The pre-purchase tools ecommerce brands need in 2026

Beyond Returns

The pre-purchase tools ecommerce brands need in 2026
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Corinne D'Andria

March 19, 2026

Why your Shopify store needs real ETAs to be successful

Beyond Returns

Why your Shopify store needs real ETAs to be successful
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Vaishali Ravi

March 17, 2026

Post-purchase behavior: The key to repeat purchases

Beyond Returns

Post-purchase behavior: The key to repeat purchases
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Carly Greenberg

March 17, 2026

Most common return reasons in ecommerce by vertical (2026 data and trends)

Returns Management

Most common return reasons in ecommerce by vertical (2026 data and trends)

February 26, 2026

The case for consumer-paid returns in 2026

Returns Management

The case for consumer-paid returns in 2026

February 6, 2026

Simplifying the new post-purchase tech stack - 2026 & beyond

Beyond Returns

Simplifying the new post-purchase tech stack - 2026 & beyond

January 26, 2026

How pre-purchase transparency boosts ecommerce retention rates

Beyond Returns

How pre-purchase transparency boosts ecommerce retention rates

January 14, 2026

Integrate Loop with your 3PL and shipping partners: Why and how to do it

Beyond Returns

Integrate Loop with your 3PL and shipping partners: Why and how to do it

December 29, 2025

Brand reputation in ecommerce: Why it matters more now than ever

Beyond Returns

Brand reputation in ecommerce: Why it matters more now than ever
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Corinne D'Andria

December 23, 2025

Why ecommerce brands need a complete checkout experience solution

Beyond Returns

Why ecommerce brands need a complete checkout experience solution

December 15, 2025

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Most common return reasons in ecommerce by vertical (2026 data and trends)

Returns Management

Most common return reasons in ecommerce by vertical (2026 data and trends)

February 26, 2026

The case for consumer-paid returns in 2026

Returns Management

The case for consumer-paid returns in 2026

February 6, 2026

Why pre-purchase optimization is critical for ecommerce brands

Returns Management

Why pre-purchase optimization is critical for ecommerce brands

November 18, 2025

Explaining how Shopify returns work

Returns Management

Explaining how Shopify returns work
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Vaishali Ravi

November 5, 2025

What is RMA? Return merchandise authorization for shipping

Returns Management

What is RMA? Return merchandise authorization for shipping
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Kelli Trapnell

October 30, 2025

How real-time returns updates boost customer retention

Returns Management

How real-time returns updates boost customer retention
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Corinne D'Andria

August 22, 2025

Returns solutions for multi-warehouse ecommerce brands

Returns Management

Returns solutions for multi-warehouse ecommerce brands

July 25, 2025

What to look for in a returns management solution in 2025

Returns Management

What to look for in a returns management solution in 2025
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Hunter Johnson

July 16, 2025

The top 12 best returns management software tools

Returns Management

The top 12 best returns management software tools
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Emma Dinning

July 3, 2025

Why start-at home returns are a must for ecommerce brands

Returns Management

Why start-at home returns are a must for ecommerce brands
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Gabriella Sanchez

July 1, 2025

Returns v. exchanges: How brands win with the right policy

Returns Management

Returns v. exchanges: How brands win with the right policy
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Corinne D'Andria

June 26, 2025

The returns management process: How businesses can streamline and optimize returns

Returns Management

The returns management process: How businesses can streamline and optimize returns
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Corinne D'Andria

June 24, 2025

How to handle returns for a dropshipping business

Returns Management

How to handle returns for a dropshipping business

June 11, 2025

Ecommerce returns: Key challenges and trends in 2025

Returns Management

Ecommerce returns: Key challenges and trends in 2025

May 6, 2025

Return policy strategies for jewelry brands in 2025

Returns Management

Return policy strategies for jewelry brands in 2025

April 18, 2025