How Loop’s new Global-e partnership streamlines cross-border returns
Samir Kamnani
·February 7, 2025
As an ecommerce merchant, you know that cross-border commerce is a complicated operation—and with seemingly constant updates to global shipping and tax regulations, it’s far too much for your team to stay on top of day-to-day.
But you don’t have to let anxiety around international compliance issues stunt your business’ growth. Merchants on the Shopify ecommerce platform have access to an array of options for streamlining and automating international shipping and tax & duties collection—and with Loop’s new partnership with Global-e, we’re making the international returns process just as effortless.
What does the Global-e partnership offer to Loop merchants?
Our new partnership delivers an enhanced returns solution powered by Loop’s portal and Global-e’s global e-commerce capabilities and expertise. Our collaboration empowers you to consolidate returns management into a single, streamlined system for both domestic and international returns. You’ll have the tools to simplify your logistics operations, reduce administrative burdens, and offer a smooth, hassle-free experience that builds customer trust and maximizes revenue retention.
- Merchant of Record capabilities
Global-e acts as Merchant of Record on your global e-commerce orders, so that you can navigate the complexities of international e-commerce with ease. By handling duties, taxes and other cross-border operations, the partnership ensures compliance, reduces admin work, and helps you capture new revenue opportunities in global markets. - Streamlined returns from any location
Whether your returns are coming from a domestic address or abroad, your shoppers will have a consistent, user-friendly returns experience, with all reverse shipping charges calculated automatically in the shopper’s native currency. - Sophisticated return policy management
Want your international returns in some product categories to have different return windows, or ask different questions based on return reason? That’s not a problem: By using Loop’s Workflows feature, even the most complex policy customizations can be effortlessly enforced and automated. Set conditions based on country, product category, condition, return reason, and other variables to build the right policy for each return. - Increased revenue retention from returns
With Loop, you’ll be able to incentivize shoppers to choose Store Credit over a refund by offering them bonus Store Credit to apply to a new purchase, even for international returns. Optimizing for revenue retention helps you hold on to a valuable shopper you’d otherwise lose. - Enhanced reporting and insights
Tap into comprehensive data insights around return frequency, product type, return reason, and other business intelligence for both domestic and international returns. You can use this data to help you optimize your sizing, reverse logistics, and inventory strategies, helping you reduce your return rate & costs in the future. - Competitive international shipping rates
Through Global-e’s extensive carrier network, your brand will have access to competitive shipping rates from 16 carriers, servicing more than 200 international markets. Our logistics partners will help you fuel your global expansion, rapidly and cost-efficiently.
“Our new collaboration with Global-e sets a new standard for optimizing cross-border commerce,” said Hannah Bravo, CEO of Loop. “This partnership combines our industry-leading expertise in returns management with Global-e’s renowned global e-commerce capabilities, delivering a seamless solution for worldwide operations within a unified system. By consolidating global returns, merchants will be empowered to simplify operations, reduce inefficiencies and create a smoother experience for their customers no matter where they live.”
Want to learn more about how Loop’s new partnership with Global-e can help transform your cross-border returns operations? Book a demo.
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