Loop Returns x Shopify: The best ecommerce returns solution
Carly Greenberg
·October 22, 2024
If you run your business on Shopify, you probably already know that it’s the best ecommerce platform for small- to mid-sized businesses.
Shopify is designed with simplicity in mind. Its intuitive dashboard allows users to easily add products, manage inventory, track orders, and customize the storefront without the need for coding skills. And it’s an ideal fit for growing businesses: Shopify’s subscription-based pricing model makes it easy to scale your business incrementally, paying based on your usage and features.
Best of all, Shopify offers instant access to an ecosystem of supplemental applications through the Shopify App store—including our own ecommerce returns management solution, Loop.
Let’s take a look at why Loop and Shopify are better together.
Streamlined returns management with Loop
Are you still processing your returns manually? That might have made sense when you first launched, but as your business grows, you’re likely seeing a higher volume of sales—and a higher return rate in turn. It’s nothing to be concerned about: In ecommerce, average return rates can be as high as 30% depending on your industry.
Rather than focus on your return rate, pay close attention to your return experience. Customers who have a poor experience returning a product are unlikely to shop with your brand again in the future, with more than 60% saying they’re unlikely to re-engage.
On the other hand, providing a seamless returns experience will convert first-time shoppers into loyal customers. By providing shoppers with access to a self-service returns portal, they’ll be able to instantly initiate return requests without waiting for customer support, ensuring they have a great experience.
Better yet, Loop’s Instant Exchange and Shop Now or Later features give shoppers access to instant store credit that they can use for either a direct exchange or to select any other product from your store as a replacement for the item they’re sending back. This ease-of-use helps your brand retain revenue from returns (up to 80%), and helps you boost your customer retention rate.
Loop also offers workflows for enhancing operational efficiency, including dynamic routing to help you find the most cost-efficient logistics path for each return; “returnless refund” options; return order tracking, and much more.
Transform returns into opportunities
Discovery how todayLoop + Shopify
By using Loop and Shopify together, you’ll be able to make the most of the Shopify ecosystem, with seamless integrations and functionality that enhances both operational efficiency and the customer experience.
Key benefits of using Loop and Shopify together include:
- Automatic integration of sales and returns dataGet a handle on your inventory management with up-to-date status updates, including open orders, shipped orders, confirmed deliveries, returns en route, and returns that have been restocked. Real-time inventory management will make it easier to see your stock levels at any given time, and understand when it’s time to reorder.
- Omnichannel POSIf you sell products both online and in-store, Shopify’s POS features make it easy to sync your in-store sales with your entire inventory—and Loop’s POS enables you to easily accept returns in-store, too.
- Simple integrations with other business appsLoop seamlessly integrates with dozens of other applications in the Shopify App store, making it easier than ever to scale your business. Connect your Loop data with postal carriers, customer support solutions, 3PLs, inventory management solutions, and many other apps, so you can expand your business capabilities effortlessly.
- Integrated analyticsShopify provides access to order and sales insights—but when paired with Loop, you’ll get an ever more comprehensive picture of your order data. Loop’s Insights help you understand which products are getting returned most often and why, so you’ll be able to use your returns data to improve your marketing and merchandising efforts.
- Upsell and cross-sell opportunities during the returns processLoop effortlessly connects your customers to your Shopify store during the returns process, enabling them to seamlessly choose an exchange or new item from your shop without needing to start a new shopping cart.
Using Shopify and Loop together facilitates a superior experience for both the merchant and customer, before, during, and after a purchase. Bring all of your customer data and inventory management data together in one centralized location for access to insights that can help you run your business more efficiently and deliver a streamlined experience for your shoppers.
Ready to learn more about how Shopify and Loop work hand-in-hand? Sign up for a demo of Loop.
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Retain more revenue with Loop today
With Loop, your brand can offer everything from refunds to direct exchanges to shopper incentives and more. Even better? These exchanges build your business.