More to love with Loop POS
Vaishali Ravi
·October 11, 2024
For merchants that offer both e-commerce and in-store returns, using a best-in-class point of sale (POS) solution can help you seamlessly navigate the inventory management process, delivering a hassle-free experience for both your team and your customers.
For Shopify brands, Shopify POS provides a go-to solution for brands to integrate their online and offline sales—and as a longtime Shopify partner, Loop POS can power your in-store returns, integrating seamlessly with your Shopify ecosystem.
We’re excited to announce that we’ve added a suite of new features and benefits to Loop POS, making it easier than ever to enable exchanges, cut costs, and retain more revenue.
Here’s a look at what you can enjoy with Loop POS.
Enhanced workflow conditions
We’ve recently introduced more granularity into your returns process, making it easier for merchants to customize workflows and set controls around their in-store returns.
These features include:
- Ability to set specific return reasons for in-store returns
- Customize return windows for in-store returns
- Limit return outcomes to store credit only
- Introduce handling fees for online returns selected for in-store drop-off
With our new features, you’ll be able to set up custom rules and workflows for managing your in-store returns to help you enforce policies and retain more revenue. You’ll gain flexibility and control over the return process, while your customers will benefit from added transparency and efficiency.
Driving foot traffic and boosting revenue
Using Loop POS to process in-store returns also makes it easier for merchants to drive foot traffic and boost revenue from items purchased online.
With our BORIS (Buy Online, Return In-Store) feature, you can encourage shoppers to drop off their returns at a nearby store location rather than sending them back by mail. This gives them an opportunity to chat with your sales associates and explore your inventory, offering another chance to make an exchange or upsells.
Using BORIS comes with some other perks too, too. Check out the data:
Expedited return process
For shoppers who drop off returns in-store, the average time from initiating the return online to when the return is processed by the merchant is just 3.71 days, versus 9.14 days for box and ship returns. BORIS lets merchants get inventory back in stock and ready to resell approximately six days faster.
BORIS customers have a shorter sales cycle than online shoppers
On average, in-store returners purchased their next item more than 11 days faster than online-only shoppers.
Lowers costs associated with returns
BORIS encourages customers to bring their returns directly to your store locations, saving you on label and handling costs typically associated with online returns. Our merchants save $7 per return on average on label costs alone.
Operational efficiency and time savings
Loop POS makes it easy to streamline backend operations, with workflows to support immediate restocking and efficient order management. Our intuitive app interface empowers sales associates to manage returns according to your policies with ease, reducing manual errors and saving time.
In fact, merchants who use Loop POS save an average of 780 hours a year through more efficient restocking and our robust ERP integrations. That time savings means you can focus on taking care of your customers and building great products.
Unifying customer insights
With Loop POS, merchants can seamlessly integrate all of their inventory data throughout their supply chain, including both in-store and online returns data. Getting a holistic look at your data can help you make more informed data-driven decisions around product placement and inventory management.
With comprehensive data tracking, you’ll have access to insights that will help you achieve bottom-line savings through more efficient operations and reduced costs. You’ll also be able to see data trends around types of returns, so that you can plan your return management operations accordingly: on average, 22% of shoppers who have a store located within 5 miles return items in-store, compared to just 12% of shoppers with a store between 6-10 miles from them.
By tapping into data insights around your customers’ return behavior, you’ll have a richer picture of your customers’ journeys, which will help inform your business’ operational strategies.
Transforming customer experience
Loop POS isn’t just a game-changer for merchants—it can also help you deliver a superior customer experience.
Unifying your online and in-store returns gives your shoppers more optionality, turning previously complex cases into delightfully simple transactions. They’ll have the flexibility to return the product the way that works best for them, whether that’s at a nearby store location or online, regardless of how they initially purchased the item, providing ultimately flexibility. However they choose to process their return, they’ll benefit from a consistent and high-quality brand experience, leading to higher customer satisfaction and brand loyalty.
Loop POS empowers your team to process returns more efficiently and restock more quickly, so you can avoid stockouts. With more choices in return options and inventory selection, and a more efficient return process, BORIS shoppers will make repeat purchases more quickly (again, 11 days faster than online shoppers). Drive customer loyalty and accelerate repeat purchases with a best-in-class POS.
Loop POS gives our customers more options on how to return items while helping us drive more foot traffic to our stores. A win-win!
- Head of Customer Experience, Johnnie-O
Embrace the Loop POS advantage
For merchants who want to level up their in-store return experience, Loop POS is your secret weapon.
With our best-in-class POS, your brand will be able to build customized workflows, giving you the power to set and easily manage return policies to help you control costs and retain revenue. Our automated processes will boost your team’s efficiency, empowering them to process returns and exchanges more quickly, driving cost savings. You’ll have the return data insights to help you make data-driven business decisions. And you’ll be able to deliver a world-class return experience for your customers that boosts brand loyalty and purchase intent.
Ready to optimize your in-store returns experience?
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Retain more revenue with Loop today
With Loop, your brand can offer everything from refunds to direct exchanges to shopper incentives and more. Even better? These exchanges build your business.